Looking for insurance guidance?

Find an agent in your area.

Platinum Services

Enhanced customer services- 24/7

With Citizens Platinum Experience you get more than just quality insurance coverage! Platinum customers enjoy benefits such as 24/7 online services and convenient tools, an enhanced Platinum Claims Experience, an easy to understand keepsake policy package, a ‘total account view’ easy to read bill, and much more!


Secure customer website where you can view policy information, pay bills, order/view ID cards, and file a claim! Also, Platinum customers can gain access to exclusive online services on MyCitizensPolicy, offered by third party vendors:

  • My Citizens Garage — Keep your car running like new with this convenient website with personalized automatic maintenance reminders, local discounts and more!
  • My Citizens Home — Home maintenance and safety tips to help you keep your home in tip-top shape!
  • My Citizens Home Inventory — Home inventory tool that helps you create a home inventory of all your belongings!

The Platinum Claim Experience

As a Platinum customer, you have access to our existing world-class claim services, plus exclusive benefitssuch as, a special claim phone number and the recognition you deserve. The Platinum Claims Experience starts with your first call, being greeted as a Platinum customer and guided through the claim process with the utmost care and empathy. We are available to you 24/7 and excellent customer service is our highest priority.

File a Claim

Phone: 800-799-6977
Online: My Citizens Policy

The Platinum Billing Experience

Citizens Platinum Protection policies are one account with one effective date and one bill. Your Platinum bill will arrive separate from your welcome packet, eliminating the need to search through policy forms for it. Your bill includes transaction information, installment details, benefits reminders and the amount due.

With several convenient options to pay your bill, there is sure to be one that fits your lifestyle:

Pay your bill online: My Citizens Policy
Set up EFT payments: My Citizens Policy
Pay by phone: 800-573-1187
Pay by mail: check your bill for the mailing address

Helping you stay prepared

Life happens; and you can’t always prepare for the unexpected. But we have created some fun ways to learn about those things that you CAN prepare for!

This site uses cookies. View our privacy policy and online privacy statement.

California residents: View the information we collect and how we use it.